Refund policy
30-day returns
If you're not happy with your order, contact us within 30 days of delivery and we'll make it right — a replacement, an exchange, or a full refund.
How to start a return
Email support@everlycart.com with your order number and a sentence about what went wrong. We reply within 1 business day and send you return instructions if a return is needed.
Please don't send anything back before contacting us — unannounced returns can't be matched to an order.
Change of mind
The item should be unused and in its original packaging with any tags and accessories included. For low-value items we will often tell you to keep it rather than pay to ship it back — we'll let you know when you contact us.
Damaged, faulty or wrong item
Send us a photo. We'll ship a replacement at no cost or refund you in full — your choice, and usually with no return required.
What we can't accept
- Requests made more than 30 days after delivery
- Personal care and hygiene items once opened
- Perishable goods
- Custom, personalized or made-to-order items
- Digital products and gift cards
- Items marked final sale at the time of purchase
Refunds
Once approved, your refund goes back to the original payment method within 10 business days. It covers the full amount you paid, including the shipping and tax built into the price. Your bank may take a few extra days to post it.
Cancelling an order
Orders can be cancelled free of charge any time before they ship. Email us as soon as possible with your order number.
Contact
Everly Cart — a brand of Larkmond LLC
12436 FM 1960 Rd W, Unit #1510
Houston, TX 77065, United States
support@everlycart.com
